In order to save you time and money on shipping, import, and duties costs, products from k9sportsack.ca are shipped directly from a 3rd party logistics company.ICS Courier Standard Shipping
All items ship from our warehouse location:
K9 Shipping Security
How do I submit a shipping insurance claim?
*** Before submitting a claim please check mail box, parcel locker, and/or front desk. Most packages are small enough to fit in a standard mailbox.***
Submit claims by sending an email to firstname.lastname@example.org with the text "SHIPPING INSURANCE CLAIM REQUEST" as the subject text. Please include these items in the email body:
- The order number and/or email associated with your product.
- Provide full shipping address and product ordered.
The Fine Print
*Our customer service claims specialists will investigate the status of original orders for which claims are being submitted to verify packages have genuinely been lost, stolen or damaged. Fraudulent claims are subject to voided shipping insurance warranty. Also, If the address provided in the original order was incorrect, insurance is void. If the customer receives both shipments, one must be returned within 10 days or shipping insurance is void and full order price remains in force for both orders. Approved claims orders will be reshipped on the next available shipping day.
If your order includes a backordered product all products will ship together when the backordered items are in stock. Unless otherwise indicated by the customer and separately billed shipping rates are negotiated with the customer on a case by case basis.